Cloning Essays (674 words) - Cloning, Molecular Biology, Genetics

Cloning Cloning: Recently, we have all seen the controversy over whether or not we should attempt to clone. If you haven't heard: A group of scientists in Scotland announced the birth of a sheep cloned from embryonic cells, presaging Dolly. Dolly's was the birth heard round the world. The first mammal ever cloned from a single adult cell, she was living proof that scientists had solved one of the most challenging problems of cell biology. Her creation raised a troubling question: Can humans, too, be cloned? And if so, Should humans be able to play God? Cloning has been an idea that the world has awaited and feared for decades. Cloning has been around since the 1950s when 2 scientists made a frog from tadpole cells. In the 60s, scientists cloned frogs again, but this time using cells from older tadpoles. What has just happened recently is the cloning of a mammal. The sheep named Dolly. A MAMMAL born from a single adult cell. The question is: Is cloning good or evil? Some say this is one of th e most remarkable breakthroughs of science history. Man Creates Life. Amazing. But, let's rethink this.. Is the ability for man to create life (in a sense play god), is this a good thing or a bad thing? Why would it be a bad thing? This is an incredible breakthrough of scientific history. This area of microbiology needs to be further explored. There are several advantages that cloning may serve. A child needs a bone marrow transplant within the next two years. You could clone a copy and retrieve the bone marrow. Cloning would give lesbians a way to bear a biological descendant without visiting the spermbank. Perhaps the army could breed stronger, braver soldiers to use just for battle. Let's look at the advantages to cloning mammals: A farmer could clone his prize cow over and over making several copies of it, producing better milk with more nutrients. A shepard could clone the sheep with the best wool and he wouldn't need as many sheep. We could clone endangered species, making the m no longer endangered. The list of benefits are endless. I realize that cloning is immoral to many people. The power of a creationism has become ours, in a sense. Many are skeptical of this science but the future will reveal that it is going to become more and more researched. Some against the research say that we are putting the power of God into the hands of humans. I would like to remind you that human cloning has not been done yet. It will be up to science to determine if human cloning can be done. It is up to the rest of us to determine if it should be. In a recent survey : 7% of the participants said that they would clone themselves if they had the chance, while 91% said no. 74% feel that it is against God's will to clone human beings while 19% said no. But who are we to judge God? Are humans God? Does the story of existence state: God creates earth, God creates life, man creates life, man creates life, man creates life, man creates life, and so on. If God creates man, and ma n creates life, who is God? These questions will be debated over for years and years to come. Experts predict that at this rate, the first human infant will be born in about 7 years. In the mean time, we will have to resolve the biggest, if not bigger debate then evolution. If this happens, are we going to play God? Mammal cloning is probably the biggest step in microbiology ever. The benefits of cloning for good, outweigh cloning for evil. Is cloning to benefit people, evil? What lies ahead in the future of cloning and microbiology? Hopefully more solutions. Until then, we will have a divide of people questioning the morality of this, and people questioning the validity of Creationism. What is next after cloning? Who knows? Only God? Medicine and Health Care

Sustained organisational performance

Sustained organisational performance Introduction Talent management has been cited by a number of firms as the key reason behind their continual success even during tough business times. Prioritising this area cushions organisation against externalities and better prepares them to take on challenges that they will face in the future.Advertising We will write a custom report sample on Sustained organisational performance specifically for you for only $16.05 $11/page Learn More Talent development and sustained organisational performance CIPD (2009) claims that the relevance of training to organisational performance has taken on a totally different meaning; nowadays certain unconventional skills have found relevance in the work environment. For example, an engineer taking a coaching course may learn new skills concerning performance and productivity. Although this may be difficult to understand at the onset, it does not imply that employees should be undermined in any way for making such choices. In the end, sustained business performance can be achieved if talent development takes on a different and unconventional meaning in a firm. Today’s business environment is rapidly changing. It has become less skill based and more service or knowledge based. To this end, work has become dynamic and in order to keep up, companies must be ready to engage in continuous learning. In response to this dynamism, firms may ask their employees to think of certain creative courses that they may engage in order to promote creativity. Therefore, continual redefinitions of what learning involves in education will be crucial in ensuring sustainability in performance. One critical issue that is emerging in the area of talent development is the problem of economic conditions. Given the tough business conditions, companies have started reducing budgets allocated to talent management while others have left out the strategy altogether. In fact it has been shown that the thirty eight point five b illion pounds allocated to training in the United Kingdom will reduce in tough times. However, these organisations need to realise that for economic recovery to occur then there must be a firm commitment to talent development. Furthermore, continual learning will place them at a good position when an upturn occurs. Training organisations are also better equipped in tough times because they have a chance to retain their talent and hence be sustainable in production. Studies show that the ratio of firms that go bankrupt is 2.5 times more in firms that abandon training than those that do not so it should never be ignored. Companies cannot do without training because this essentially facilitates differentiation from other organisations and provides them with a source of competitive advantage. Some HR professionals are taking the tough times in their stride by now looking for ways of increasing value within the talent development area.Advertising Looking for report on business e conomics? Let's see if we can help you! Get your first paper with 15% OFF Learn More They are employing creative ways of doing so. First, some of them are substituting external coaching providers with internal ones and they are also looking for cost effectiveness in present talent development system. What this illustrates is that a high number of well performing firms are placing talent management at the top of their agenda and this translates to high return on investment thus high effectiveness (CIPD, 2008) Learning and development is critical at the workplace because it allows the utilisation of skills. In essence, this means that a large number of employees will be more productive and this will translate to high performance. For instance, during tough economic times when budgets are running low, skills utilisation is often done by offering people within the organisation opportunities to grow even though they may not necessarily be the ideal candidates for those po sitions. These persons may get an opportunity to transfer their skills so that they can do well in their new positions. Talent management allows companies a chance of building the employees in their organisation. This means that firms need not invest too much time in focusing on recruiting talent from outside. Additionally, companies will get the opportunity to work with what they have but still focus on their business objectives if they prioritise learning and development (Pearson, 2010). It implies that efficiency in talent management translates to efficiency in business processes and hence high productivity. For example, if a company has been endowed by well performing employees, then talent development will ensure that these individuals are retained and that they continue to contribute towards their organisation’s sustainability. On the other hand, some companies create high performers through talent management. By reviewing how individuals are performing, these organisat ions can ensure that they get a return on their investments and hence be profitable in tough times as well as simpler times. Talent management often encourages employees to engage in the right behaviours. Organisations have various approaches to this. Some may carry it out by ensuring that they instate reward based pay such that pay is linked to outcome. Alternatively, some may look for better ways of doing so such as through the use of rewards provided to the stated individuals. Conclusion Talent management is crucial for survival of companies. By taking training and development needs seriously, firms will build the structures needed in order to get past business obstacles and compete effectively.Advertising We will write a custom report sample on Sustained organisational performance specifically for you for only $16.05 $11/page Learn More References CIPD. (2009). The war on talent? Talent management under threat in uncertain times. Febrary issue, 4685 CIP D. (2008). Time to train: consulting on a new right to request time off to train employees in England. Response to Department for innovation, universities and skills Pearson Compilation (2010). Perspectives on People at Work. Essex: Custom Publishing

Robot Dreams Movie Review Example | Topics and Well Written Essays - 1000 words

Robot Dreams - Movie Review Example Here we encounter a faulty situation of a robot given to dreaming. Again in the movie "I, Robot"2 there is a probability of a Robot getting away with murder. Ironically the movie brings back the same phobia that separates the notion of the human and inhuman (and evil) that Asimov so fiercely detested in the earlier science-fiction stories about technological inventions turning out to be uncontrollable monsters. But the question posed is different - are the three laws quite enough to control something that is given so much power Asimov's intent was to devise a set of rules that would provide reliable control over semi-autonomous machines that were well-engineered, non-threatening, and in 1940, in conjunction with science fiction author and editor John W. Campbell, he formulated the Laws of Robotics. He subjected all of his fictional robots to these laws by having them incorporated within the architecture of their platinum-iridium positronic brains. Thus the robots physically were incapable to devise or think beyond their architectural scope. The movie faithfully quotes Asimov's three laws of robotics3 but the main thrust of the movie becomes morality/ethics. As the short story challenges our popular notion of robots since it refuses to reiterate another Frankenstein horror, the movie successfully brings that question back: murder of its creator- the humans. Asimov's original laws (see above) provide that robots are to be slaves to humans (the second law). However, this role is overridden by the higher-order first law, which precludes robots from injuring a human, either by their own autonomous action or by following a human's instructions. This precludes their continuing with a programmed activity when doing so would result in human injury. It also prevents their being used as a tool or accomplice in battery, murder, self- mutilation, or suicide. The transgression offered by Asimov in the story "Robot Dreams" whether ideas enter the mind of the Robot who, in a Freudian manner starts displaying symptoms of self-consciousness and worse his being - his position in reality relative to the humans and questions why so. Susan Calvin, chief robopsychologist at US Robots, in "Robot Dreams" is disturbed by a robot's dreaming-and by the dreams. The metaphors constantly question the nature of the Laws of Robotics and what it means to be human It questions the mechanical slavery of the superior robots. Susan Calvin discovers that the robot's brain was designed with a fractal design. The robot's dr eam came to reveal Freudian truth about his desire to be human. It had also seen other robots working hard, and unwillingly. Dr. Calvin has the robot destroyed after the dreams seem to threaten his conformity to the given (man-made) reality that has been granted by man. The fears of the automata, posing an irrational, dead, cold and soul-less threat to humans, calling into question their identity, sexuality, the basis of creation, and powers of domination revolves within the film. It illustrates crucial aspects of the human encounter with the mechanical "other." It somewhat resembles the idea of the golem in the legends, who is supposedly man's servant and exists to protect his maker but almost always threatens its master-running out of control, of its evolving skills or latent skills. The film incorporates some elements of the robot stories that appeared in Asimov's 1950 (as a definite mixture and is never true to one single

Marketing strategy Research Paper Example | Topics and Well Written Essays - 3000 words

Marketing strategy - Research Paper Example etting out a working marketing strategy which mainly focuses on customer satisfaction and customer awareness by selling, expanding or creating a new market line, branding, building awareness of new products and services and customer appreciation campaign. By focusing on the marketing strategies, the company will have created an elaborate distribution plan that enhances customer relations thus creating a competitive advantage over their competitors and an opportunity to investigate the competitor’s capabilities by assessing their reactions to their marketing strategy by differentiating itself. The main goals of this research are to study and assess the impact of Wal-Mart’s marketing strategies on the market shares of the USA as a leading retailer and to investigate the main role marketing strategies play in the enhancement and growth of Wal-Mart and how their strategies have aided them in staying different from its competitors. Wal-Mart is currently the largest retail store chain in the world and its profit margins have been increasing yearly thus enabling it to remain the most profitable retail store in the United States. Wal-Mart was founded in the late 1940s by Walton and has been dealing with all major products which are categorized into fourteen general categories, that is music and books, apparel and jewelry, electronics, furniture and home dà ©cor, outdoor living, groceries, health and beauty, movie, photo, medicines, baby care, sports and fitness, toys and video games. The retail store has received reputable fame due to its marketing strategies and profit gains over the years making it the most researched on retail store worldwide. This research is beneficial in the analysis of marketing strategies that Wal-Mart uses to remain atop the retail market as it demonstrated the benefits of marketing strategies in aiding companies reach their objectives. In today’s market, customers are increasingly demanding for satisfaction in terms of what they want,

Management Concepts in Hospitals Essay Example | Topics and Well Written Essays - 750 words

Management Concepts in Hospitals - Essay Example Milton Siepman when appointed as the Chief Executive of General Health System, associating with Adventist Health Systems, is confronted with numerous challenges. The major ones that demand urgent attention from Mr Milton are as follows. Problem 1: The major problem that worries the CEO would the rising cost of health care operations that would cause severe constrains on the initiatives of General Health's various community based programmes. As the objective of the system is to ensure the health facilities to the needy and the poorest of the society it is necessary that new approaches need to be devised to ensure the successful implementation of sustainable health care schemes. Options available: The options are also available with Milton Siepman to prepare General health system to tide over such a difficult phase. One of the methods that are envisaged is to have corporate partnership with the various leading drug agencies to support the health cover programmes as part of their corporate responsibility. These medicines would be exclusive to General Health programme and would be explicitly mentioned on the package as an acknowledgement for this noble initiative. This would also be supported by incorporating a preferential sale policy for the products of the above said companies in the pharmacies attached to these hospitals. This would help the corporate houses to boost their medicinal sales volume by creating exclusive sales of their medicines but at the same time using these locations to support the needy and poor by providing the low priced medicines. Appropriate quality control systems would also be enforced to ensure that reduction in cost don't lead to the loss in standards and quality. In addition to this, the hospital services would be projected as a major place for other corporate houses that are not related to medical and health care but could be convinced to take up the role of a partner for their community support services. Problem 2: Employing specialist doctors in most of the needed domains of health care is another issue that demand immediate intervention. With the higher salary and other remuneration required for such type of specialists, to employ them regularly is not a feasible solution considering the General Health's financial performance. But most of the poor patients are undergoing very agonizing moments due to their inability to avail their services due to the very poor economic status. Even the existing government support may not be adequate to give them a reasonable level of comfort to approach a very specialized health care provider. Options available: A massive campaign has been planned among various specialists working across different regions to cooperate with General Health Systems in this connection. It is indented to associate them for the out door health support services of General Health units. These doctors would be contacted and the nearest outdoor unit to their location would be equipped to avail their facility. The patients would be contacted earlier and the profile and the status would be sent to the doctor for an assessment. Based on the reports attached doctors could make a judgment on the list of patients they would prefer to give their service at lesser cost. Problem 3: Improving pain and palliative

The Applications Of Content Marketing Marketing Essay

The Applications Of Content Marketing Marketing Essay Several companies use content marketing channels to have consumers like the content, comment on the content, and share the content. With its fairly new existence, companies are just now starting to take advantage of its application. However, many companies have been extremely successful with its use. With the expansion of social media, companies have had great success on websites such as Facebook, Twitter, and Instagram to market their products content. A few companies that have had success with content marketing include Instagram, American Express, and Mint. The expansion of social media marketing is helping expand content marketing as well. Websites such as Facebook, Twitter, and Instagram all provide a simple and affordable method of marketing content. Facebook, probably the most used channel, allows businesses to post information via wall posts, pictures, or videos on a businesss page for the world to see. This allows users to get the information about products and from there, they can share it with other users on Facebooks website. Next is Twitter. Twitter allows businesses to post a tweet about their products that will appear on their followers timeline. From there, their followers can retweet the message and allow other users to view it who follow them. Many businesses use Twitter to keep their customers informed about the products they offer and products they will soon offer. Instagram is a photo-sharing program and social media website that allows users to take a picture and share it with virtually the world. The service is free allowing many consumers as well as businesses to take advantage of its service. Businesses are now using Instagram for content marketing purposes. A successful lesson that can be learned from Instagram is that it has no direct target market. Anyone who takes a picture and uploads it is a great target for the company. This allows Instagram to have a diverse consumer base for different purposes. Next, this gives businesses an advantage because it allows consumers to see what businesses post about the content of their products. For content marketing purposes, Instagrams blog serves as a platform for users to tell their stories via images. Rather than directly promoting itself, Instagram gives users the power to share themselves via the Instagram product (Cohen, 2012). Next, American Express has expanded its content marketing strategies with the creation of OpenForum.com (Snow, 2011). Open Forum is a content marketing websites that allows a variety of businesses to post information, such as blogs, videos, articles, or podcasts, on their website to attract other businesses to it in order to increase business-to-business sales. Open Forum gives small businesses the tools they need to operate and information about how to operate their business. Some content is created by other publishers like Inc. Magazine or Mashable, and posted on Open Forums website, and other articles are created by Open Forum writers. According to Shane Snow, a writer for Mashable, Open Forum is a hybrid advertising/guest blogging/in-house editorial operation, and its fostering a community around the topic of running a business. Also according to Snow, some lessons from American Expresses content marketing is get trusted contributors to publish guest content on your properties, d evelop users around a topic and let your brand be the host of the community, and do not neglect original content that was created. Mint is considered a market leader in online personal finance. It has been very successful with its content marketing strategies. Mints blog created a blog entitled MintLife that was a core part of the companys operation. Mint dedicated significant resources to its blog, including a full time editorial staff and a slew of freelance contributors, unlike other companies that might rarely update their blogs or social media webpages. It used social news sites like Reddit and Digg, and Mint began to build their consumer base when their consumers began to see reliable and interesting content on the sites. The readers of the site began to become customers of Mint and started to promote Mints products on personal social media pages such as Facebook and Twitter. Kraft Foods has also been very successful in content marketing. Their focus is not on marketing their products; however, it is on bettering their current customers and subscribers lives and maintaining good customer relationship management. An example of their content marketing strategy is kraftrecipes.com that has been online since 1992. Kraftrecipes.com offers recipes to its subscribers. They also have expanded to using YouTube as well as mobile apps and social media sites. In order to measure their content marketing success, Kraft measures its traffic and engagement on different channels and sites (Gutman, Kraft Foods Dishes Out Its Recipe for Successful Content Marketing, 2012). According to Julie Fleischer, Director of Content Strategy Integration at Kraft Foods, The ROI on our Content Marketing work is among the highest of all of our marketing efforts. The last company of focus is Sears Holdings Company. Sears uses various ways of connecting people with their content. FitStudio is Searss online fitness community. On the site, they use different fitness experts to create content (Gutman, Sears Explains Its Success In Content Marketing, 2012). The expert contributors all reach various wellness communities and draw them to the FitStudio content, according to Julia Fitzgerald, Chief Digital Officer for Fitness, Sporting Goods Toys at Sears. They use several different channels, such as Facebook, Twitter, Pintrest, and Shop Your Way, to promote the FitStudio content as well as some paid methods of distribution as well. To measure their success, the look at FitStudios membership, engagement, page views, return visits, coupon redemption, or purchase (Gutman, Sears Explains Its Success In Content Marketing, 2012). Overall, they look at how engaged are their customers in determining their success.

Essay examples --

Personality is seen to be the characteristic thought, emotional and behavioural patterns of an individual combined with the psychological mechanisms which cause these patterns. Personality can be looked at under two sub-headings. These are nomothetic and idiographic. Nomothetic approaches deal with general rules and everyone is described on the same set of traits whereas idiographic approaches deal with unique aspects of personality and suggest that people form different personalities based on their experiences. There are four approaches to the study of human personality: trait, psychodynamic, humanistic-existential and social cognitive. The trait theory is a nomothetic approach while the other three theories are ideographic approaches. Each different theory has its own way of measuring personality. As with other areas of psychology, it’s difficult to be certain about which approach measures personality the most accurately because the mind cannot be examined easily. Personality is subjective. To one person someone may seem simply introverted but to another they may seem psychotic. Different characteristics also overlap to create one overall person and inner desires are hidden in the subconscious. This is what makes studying personality so difficult. Although there are four approaches this essay will briefly look at only two of these approaches to show why so many different theories are required through the advantages and disadvantages of each approach. One of the approaches looked at will be the nomothetic trait theory approach and the other will be the ideographical psychodynamic approach. Trait approach Allport and Odbert (1936) found that there were 17,953 different words in the English dictionary that could be ... ...e way humans interact with other people or with the world, it more focuses on what people don’t do rather than what they actually do. Conclusion Both the trait theory approach and the psychodynamic approach take completely different stances on what personality is. Although they are not mentioned, the other approaches do this as well. The trait theory attempts to categorise people’s personality and work out correlations between each of the different traits whereas the psychodynamic approach attempts to focus more on the unconscious part of the mind and what the individual secretly desires rather than what they actually do. It is because of these differences that there needs to be more than one approach. Personality is too complex to only have one way of looking at it, there needs to be different theories to highlight different parts of the mind and how it works. Essay examples -- Personality is seen to be the characteristic thought, emotional and behavioural patterns of an individual combined with the psychological mechanisms which cause these patterns. Personality can be looked at under two sub-headings. These are nomothetic and idiographic. Nomothetic approaches deal with general rules and everyone is described on the same set of traits whereas idiographic approaches deal with unique aspects of personality and suggest that people form different personalities based on their experiences. There are four approaches to the study of human personality: trait, psychodynamic, humanistic-existential and social cognitive. The trait theory is a nomothetic approach while the other three theories are ideographic approaches. Each different theory has its own way of measuring personality. As with other areas of psychology, it’s difficult to be certain about which approach measures personality the most accurately because the mind cannot be examined easily. Personality is subjective. To one person someone may seem simply introverted but to another they may seem psychotic. Different characteristics also overlap to create one overall person and inner desires are hidden in the subconscious. This is what makes studying personality so difficult. Although there are four approaches this essay will briefly look at only two of these approaches to show why so many different theories are required through the advantages and disadvantages of each approach. One of the approaches looked at will be the nomothetic trait theory approach and the other will be the ideographical psychodynamic approach. Trait approach Allport and Odbert (1936) found that there were 17,953 different words in the English dictionary that could be ... ...e way humans interact with other people or with the world, it more focuses on what people don’t do rather than what they actually do. Conclusion Both the trait theory approach and the psychodynamic approach take completely different stances on what personality is. Although they are not mentioned, the other approaches do this as well. The trait theory attempts to categorise people’s personality and work out correlations between each of the different traits whereas the psychodynamic approach attempts to focus more on the unconscious part of the mind and what the individual secretly desires rather than what they actually do. It is because of these differences that there needs to be more than one approach. Personality is too complex to only have one way of looking at it, there needs to be different theories to highlight different parts of the mind and how it works.

Engine

Assignment 1. 1 Communication Process Model 1. 1 Communication Process Model A misunderstanding I experienced communicating with a co-worker at work. Misunderstanding 1 Who was the sender? Myself Who was the receiver? Another co-worker What was the message? Was to lack and inspect the Air plane lack system that holds the cargo pallets. What channel was used to send the message? Verbal face to face communication What was the misunderstanding that occurred? Coworker didn’t understood my instructions because of the commotion, loudness and the amount of cargo that need to be loaded as we were doing everything fast and there was not enough time.How could the misunderstanding have been avoided? We should have had a time to stop and listen to each other to convey the message. Cite meaningful understanding rather than a general or less material misunderstanding. Use business- or work-related examples. Identify the roles of the sender and receiver, such as manager, peer, subordinate, c lient, vendor, and so forth. 1. What did you learn about the communication process from this activity? What I learned from this activity was that the when communicating to someone the process is not as easy as it looks when relaying the message to a received correctly.My position was to stop and ask the coworker to just regroup to have meeting which allowed me to tell him to correct any problems or issue that he can make when inspecting the lacks as this is critical to an aircraft can cause a major problems. It also give me understanding that when you give directions as to what and how something works you need to send a message clearly to a receiver. The coworker because of the time and commotion he did not inspected and didn’t receive my message clearly. The communication needed more time an understanding. 2.What seemed to be the main causes of the misunderstandings? The main cause of the misunderstanding was all the commotion in the ramp where all aircrafts are park as we h ave many people assigned to a plane. Neither one of us took the time to stop and listen to each other which created difficulties to the loading of the aircraft. At the end we came to a conclusion that we needed to communicate more within the employees and management to have a meeting or PCM every morning before everything start to have a communication process and eliminated a great deal of problems and misunderstandings.Misunderstanding 2 Who was the sender? Manager Who was the receiver? Myself What was the message? Promotion with same schedule. What channel was used to send the message? Verbal communication What was the misunderstanding that occurred? That I was being promoted to lead loader but would still need to have to work on the weekends as many departures took place, but as I had spoke to him before I need it the weekends off for my Family. How could the misunderstanding have been avoided?My Manager did not quite understand my point. He also needed to explain his communicati on more clearly. 1. What did you learn about the communication process from this activity? This activity taught me that people need to communicate properly and clearly. I was promoted to lead loader from just coordination of loading since I was the last person to be promoted then, discovered that I was expected to keep working on the weekends so other team could schedule off. 2.What seemed to be the main causes of the misunderstandings? The main cause of the misunderstanding was management communication was not clear to me since before I had asked for the weekends off to be with my family even dough I was being promoted. It took me more talks with HR and upper management to resolve this issue. The problem could have been avoided if manager could have been more clearer and explain why he wanted me to work on the weekends this could have avoided me to talk to other upper managers

8 customer service tips every retail employee should have

8 customer service tips every retail employee should have Dealing with sometimes demanding, sometimes ornery, sometimes outright hostile customers may be the biggest challenge any retail employee must face. Retail places all employees in a veritable public relations position because the way employees handle customers reflects on the business as a whole. That’s why management is generally adamant about all employees possessing ace interpersonal skills- even if those employees don’t spend their days behind the customer service desk. So no matter if you’re a stock clerk, cashier, or floor manager, you may learn a thing or 8 by perusing these customer service skills every retail employee needs to know to succeed. 1. Be patientThis one is Customer Service 101. Simply being patient may also be tougher than it sounds. A customer, especially an agitated one, can really try your patience with demands or complaints. Just remember that your customer’s needs and emotions come before your own. Take the time to listen to your customer’s problems without allowing him or her to dominate the conversation or distract you from your duties. When you figure out the problem and how you can solve it, politely wrap up the conversation so you can take care of your customer’s request. Most customers will appreciate a swift end to their ranting if they think their needs are about to be met.2. Remain positive- no matter whatDon’t wait for the customer to set the tone of a discussion, because a disgruntled one probably won’t be gearing up for the most pleasant exchange in the world. Greet all comers with a smile and a cheerful, â€Å"How may I help you?† Hopefully your positivity will rub off on the customer so that the tone of the conversation doesn’t go south.3. Be ready for anythingOne thing any retail worker learns quickly is that the workday is unpredictable. Things can be going smoothly for hours, but all it takes is for one sourpuss to bust through the door for the workd ay to take a wrong turn. So always be ready for any eventualities. Remember that you are at work, and you must deliver quality customer service on a dime regardless of your own state of mind.4. Know your businessFew things will frustrate customers in need more than the notion that they are talking to someone who cannot help them. What’s more, few things are more frustrating or bewildering for retail employees than feeling as though they don’t know what a customer wants. Prevent those situations by knowing the ins and outs of all aspects of your business. For example, you may not work in layaway, but you should still know what it is in the event a customer wants to pay for an item at a later date. Having an answer to any question will set the customer at ease and keep you in control of all situations.5. Hone your communication skillsAnother key to staying in control is communicating well. This does not just mean speaking audibly, confidently, and properly. It also requi res you to be aware of your own body language. Maintain eye contact with the customer. Uncross your arms. Stand up straight. These traits convey the air of confidence that will make your customers feel as though they are in good hands.6. Find the problemWhile it is your duty to always communicate well, you cannot always expect the same from your customers. Yet it is still your job to help them. So you may have to sift through some irrelevant or confused talk to figure out what exactly your customer wants. That should be your goal, no matter how angry or garbled the language that’s coming your way.7. Read between the lines if necessaryUsually, you don’t have to be a body language expert to read your customers effectively, as customers tend express their moods clearly. Some may be tricky though. For example, a customer may ask for help with a particular work-related issue, but the real agenda is that he or she is lonely and just wants to talk to someone. In such cases, b e polite, be sensitive, but bring the conversation to as quick of an end as possible so you can get on with your duties. In other cases, customers might just be looking for a fight. Never take the bait. Bring the confrontation to as quick and polite a conclusion as possible, and if necessary, just walk away and allow security to step in before things get out of hand.8. Stay coolNo matter what the customer’s tone or problem may be, you must always greet them with professionalism. Don’t let them rattle you. Keep your cool. Get into character as if you are playing the role of the world’s greatest customer service representative- even if your main job is to stock shelves or work the register.Always remember that you are an important member of the organization and it is your job to represent the company positively, competently, and calmly whenever dealing with its customers.

How to Learn from Your Math Mistakes

How to Learn from Your Math Mistakes The most powerful learning experiences often result from making mistakes. I usually address my students with the above phrase after handing out marked papers, tests and exams. I then provide time for my students to carefully analyze their errors. I also ask them to keep a running record/journal of the patterns of their errors. Understanding how and where you go wrong will lead to enhanced learning and improved grades- a habit often developed by strong math students. Its not unlike me to develop my next test based on a variety of student errors! How often have you looked over your marked paper and analyzed your errors? When doing so, how many times have you almost immediately realized exactly where you went wrong and wished that if only you had caught that error prior to submitting your paper to your instructor? Or, if not, how often have you looked closely to see where you went wrong and worked on the problem for the correct solution only to have one of those A Ha moments? A Ha moments or the sudden enlightening moment resulting from the newly discovered understanding of the misconceived error usually means a breakthrough in learning, which often means that youll rarely repeat that error again. Instructors of mathematics often look for those moments when they are teaching new concepts in mathematics; those moments result in success. Success from previous errors isnt usually due to the memorization of a rule or pattern or formula, rather, it stems from a deeper understanding of why instead of how the problem was resolved. When we understand the whys behind a mathematical concept rather than the hows, we often have a better and deeper understanding of the specific concept. Here are the three common errors and a few remedies to address them. Symptoms and Underlying Causes of Errors When reviewing the errors on your papers, its crucial that you understand the nature of the errors and why you made it (them). Ive listed a few things to look for: Mechanical errors (transposed number, sloppy mental math, hurried approach, forgotten step, lack of review)Application errors (misunderstanding of one or more of the required step(s)Knowledge based errors (lack of knowledge of the concept, unfamiliar with terminology)Order of Operations (often stems from rote learning as opposed to having a true understanding)Incomplete (practice, practice and practice, this leads to having the knowledge more readily available) Success Is Failure Inside Out! Think like a mathematician and learn from your previous mistakes. In order to do so, I would suggest that you keep a record or journal of the patterns of errors. Mathematics requires a lot of practice, review the concepts that caused you grief from previous tests. Keep all of your marked test papers, this will assist you to prepare for ongoing summative tests. Diagnose problems immediately! When you are struggling with a specific concept, dont wait to get assistance (thats like going to the doctor three days after breaking your arm) get immediate help when you need it, if your tutor or instructor isnt available - take the initiative and go online, post to forums or look for interactive tutorials to guide you through. Remember, problems can be your friends!

Chapter 25 and 26 Assignment Example | Topics and Well Written Essays - 250 words

Chapter 25 and 26 - Assignment Example e most interesting information I gained regarding assurance services through this chapter was that assurance services help managers in making decisions which can help the organization in obtaining its aims and objectives. Using the services of assurance services the organization can obtain information that is valid and credible and this helps managers in making correct information based on rational decision making. Managers may not be able to gather information that is accurate without the help of assurance services and therefore managers should seek assistance from such services. I agree with you that external auditors can help in increasing the effectiveness and efficiency of the company. But I even believe that external auditors help a company in operating in a highly ethical manner. The companies may be afraid that the external auditors may report the company’s wrong doings and this may ruin the company’s public image and this threat may force a company to avoid any unethical

2 comprehensive papers topics are listed below Essay

2 comprehensive papers topics are listed below - Essay Example Unfortunately, there is an existing mind-set that educational research is not applicable to â€Å"real world† education, nor to teaching. However, as research is successfully applied in more and more educational settings, administrators and policy makers increase their appreciation for, and use of, research. To that end, teacher preparation programs, curriculum policies and teaching methods are now being consistently evaluated and modified through research. Although it is clear that research should and must be incorporated into teacher preparation, determining which type of research approach most appropriate and most beneficial for education is one of the major debates in the educational arena. Creswell (2002) argues that it is vital that the research methodology be chosen based upon the characteristics of the study, rather than any preconceived preferences by the researcher. Patton (1986) proposed that the purpose of the study should be the driving force in any research evaluation and therefore, be the primary factor considered by the researcher. Keeping both of these philosophies in mind, the researcher should then choose the research method based on the purpose of the study and the characteristics of the study. If this is not done, the research outcome will not yield the adequate data to support or refute what the researcher is trying to prove (Duignan, 2001). Further, the result of educational research becomes more valid and clear when the right type of research methodology is used (Creswell, 2002; Duignan, 2001; Patton, 1986) When the purpose of study has been established, the researcher must determine the appropriate research methodology for the study (Duignan, 2001). To best select the most appropriate research methodology, researchers need to understand the three widely-used methodologies: quantitative, qualitative and mixed methods. In this paper, the three research approaches will be